Privacy policy
Effective Date: January 22, 2026
Last Updated: January 22, 2026
Introduction
Inova (“Inova,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information, including Protected Health Information (PHI). This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, applications, telehealth services, and related offerings (collectively, the “Services”).
By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
Information We Collect
We collect information in the following ways:
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Information You Provide to Us
You may voluntarily provide information when using our Services, including:
Identifiers: Name, email address, phone number, mailing address
Account Information: Login credentials and account preferences
Health Information (PHI): Medical history, symptoms, intake forms, diagnoses, treatment information, prescriptions, lab data, and other information necessary to provide telehealth services
Communications: Messages, emails, customer support requests, and survey responses
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Information Collected Automatically
When you access our Services, we may automatically collect:
Device and Usage Data: IP address, browser type, operating system, pages viewed, and interaction data
Cookies and Similar Technologies: Cookies, pixels, and analytics tools used to operate and improve the Services
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Information from Third Parties
We may receive information from third-party service providers, analytics partners, or healthcare partners as permitted by law.
How We Use Information
We use collected information to:
Provide and operate our Services
Facilitate telehealth consultations and care coordination
Verify identity and eligibility
Communicate with you about appointments, services, and account activity
Improve functionality, performance, and user experience
Conduct internal analytics using de-identified or aggregated data
Comply with legal, regulatory, and contractual obligations
How We Share Information
We may share information in the following circumstances:
With Service Providers: Vendors that support operations such as hosting, analytics, payment processing, and customer support
With Healthcare Providers: Licensed clinicians involved in your care
Legal and Regulatory Requirements: When required to comply with applicable laws, subpoenas, or legal processes
Business Transfers: In connection with a merger, acquisition, financing, or sale of assets
We do not sell personal information.
Protected Health Information and HIPAA
Rova complies with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA). PHI includes information that identifies you and relates to your health condition, care, or payment for care.
We maintain administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, use, or disclosure. You have rights under HIPAA, including the right to access and request amendments to your PHI and the right to request certain restrictions on its use or disclosure.
Additional details regarding your HIPAA rights may be provided in our Notice of Privacy Practices.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, understand usage, improve performance, and enhance user experience. You may adjust cookie preferences through your browser settings, though certain features of the Services may not function properly.
Data Security and Retention
We use reasonable and appropriate security measures to protect personal information. While we strive to protect your data, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on applicable law, you may have the right to:
Access or request a copy of your personal information
Request correction or deletion of certain information
Object to or restrict certain processing activities
Requests may be submitted using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:
Inova
Email: support@tryinova.co
Phone no: +1-800-870-9642
Address: 5633 N. Figarden Dr. #110
Fresno, CA 93722