Consultation fees
A consultation fee covers professional review of your submitted health information. It is generally non-refundable once a provider begins review, including when the provider does not issue a prescription, recommends a different treatment, or directs you to in-person care.
Prescription fulfillment
If a provider issues a prescription, it is sent to Rush Pharmacy for independent verification and dispensing. Pharmacy processing begins only after a valid prescription and required order information are received. Tryinova does not control pharmacy or carrier processing times.
Shipping estimates
Estimated timing shown at checkout is not guaranteed. Clinical follow-up, weekends, holidays, inventory, weather, address verification, carrier disruptions, and state requirements may affect delivery. Tracking information will be provided when available. Do not use this service for urgent medication needs.
Address responsibility
You are responsible for providing a complete, accurate, and secure delivery address. Contact support immediately if it is incorrect. Changes may not be possible after pharmacy processing begins. Additional charges may apply to approved reshipments caused by an incorrect address.
Cancellations and returns
Contact [Support email pending] promptly to request cancellation. A medication order can be cancelled only if allowed by law and the pharmacy has not begun dispensing or fulfillment. For patient safety, prescription medications generally cannot be returned, restocked, or refunded after dispensing or shipment.
Damaged, incorrect, or missing packages
Do not use medication that appears damaged, tampered with, mislabeled, or incorrect. Contact Rush Pharmacy and Tryinova support promptly with the order details. Report a package marked delivered but not received after checking the delivery location and carrier notice. Resolution depends on pharmacy review, carrier records, and applicable law.
Approved refunds
Approved refunds return to the original payment method. Financial institutions may require additional business days to post a credit. Shipping fees and services already performed may remain non-refundable unless required by law.